what we cannot ship.
these restrictions come from EMS Japan (our carrier) and kazakh customs law. before placing an order, make sure your item isn't on this list. if you're unsure, ask us first — we'd rather decline an order upfront than have it seized in transit.
⚠️sending prohibited items may result in order cancellation without refund
prohibited items list
CategorySub-categoryExamples
Explosives & Hazardous MaterialsGunpowder & ammunitionFireworks, firecrackers, ammunition
Flammable liquidsLighter fuel, paint, solvents
Compressed gasesFire extinguishers, aqualungs, dust removers (spray), portable oxygen, helium, camping gas burners, lighter gas refills
Flammable materialsMatches, lighters
Oxidizers & bleaching agentsBleach, peroxidative agents, oxygen generators, chloroform, heat-type insecticide transpirers
Poisonous substancesMercury, certain batteries
Radioactive substancesPlutonium, radium, uranium, caesium
Narcotics & PsychotropicsAll classesNarcotics, psychotropic substances, controlled drugs
Live AnimalsAny living creaturePets, insects, fish, birds, reptiles
Prohibited ContentPornographic or immoral materialsAdult content, obscene publications, materials banned in Kazakhstan
not sure about your item? message us at hello@hayapost.com before ordering. we check with our japan desk and reply within a few hours. it's always better to ask than to lose a purchase to a customs seizure.